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Refund policy
This page outlines Amazon Cares Lab’s refund and return process, including eligibility, timelines, and customer rights, in a clear and fair manner.
Refund policy
- Eligibility for Refunds
Refunds are available for eligible products that meet our return conditions.
Items must be unused and in original packaging.
- Refund Timeframe
Refund requests must be submitted within the allowed return period.
Late requests may not be accepted.
- Return Process
Contact our support team before returning any item.
We will guide you through the simple return steps.
- Refund Method
Approved refunds are issued to the original payment method.
Processing times may vary depending on your bank.
- Shipping Costs
Shipping fees are non-refundable unless the item is faulty.
Return shipping costs may apply.
- Customer Support
Our support team is here to help with refund-related questions.
Contact us for quick and friendly assistance.