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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we ensure that the product you receive is exactly what you see in the pictures displayed on our website. All images are of the actual products and are provided to give you a true representation of what you're purchasing. However, please note that slight variations in packaging may occur from time to time due to manufacturer updates, but the product itself remains authentic and original.

Where can I view my sales receipt?

Your sales receipt (invoice) is sent to you via email after your order is confirmed. Please check your inbox (and spam/junk folder just in case). If you didn’t receive it or need another copy, simply contact us at info@amazoncareslab.com with your order number, and we’ll be happy to resend it.

How can I return an item?

To return an item, please follow these steps:

  1. Submit a Return Request within 7 days of receiving your order through one of our official online channels:

  2. Include the following details in your request:

    • Order number

    • Customer name and contact number

    • Clear photo of the product

    • Copy or image of the original invoice

  3. Ensure the product is unused, with original packaging and seal intact.

Note: Returns are only accepted for counterfeit items or valid issues as outlined in our Return & Refund Policy. Items purchased during sales or promotions are not eligible for return.

Will you restock items indicated as “out of stock?”

Yes, we restock popular items as soon as they become available from our suppliers. If an item is marked as "out of stock," we recommend checking back periodically, or you can sign up for notifications on the product page to receive an email alert once the item is back in stock.

If you have any specific questions about a product’s restock status, feel free to contact us at info@amazoncareslab.com.

Where can I ship my order?

We currently ship and sell only within the UK. All orders must be shipped to an address within the United Kingdom. If you are located in the UK, simply provide your shipping details during checkout, and we will ensure your order reaches you securely and promptly.

For any questions or assistance, feel free to contact us at info@amazoncareslab.com.

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